Frequently Asked Questions

Our Memory Book is the easiest way to collect stories, photos, and messages from a group when the moment matters. Create one book, share one link or QR code, and let friends and family contribute through the web, email, SMS, WhatsApp, Telegram, and more. No account needed. Learn more about how it works.

Our Memory Book works best for occasions where many people have something to say and you want an easier way to gather it all in one place: memorials, weddings, retirements, graduations, birthdays, family vacations, and more. Each occasion has its own page with examples of how it works: see all use cases.

Absolutely! Many couples use Our Memory Book as a modern alternative to disposable cameras. Print a QR code on your table cards, and guests can text photos and messages from the dance floor. No app needed. Learn more about wedding memory books.

No, that's the whole point. Contributors can send memories via the web or email, SMS, WhatsApp, Telegram. No app to download, no account to create. They just send a message and it lands in your book.

Yes. Every book starts on the Free plan and it never expires: create a book, share the link, and start collecting memories without paying anything. When you want more room or more ways for people to send memories in, there are paid plans too. See what each plan includes.

Contributors can send memories from the web form or by email, SMS, WhatsApp, Telegram. Each channel creates the same submission; text and photos flow into your book regardless of how they were sent. Which channels you can switch on for a book depends on its plan: see pricing. Learn about web submissions.

The messaging channels support interactive commands: START BOOKCODE (connect to a book), SWITCH BOOKCODE (change books), BOOK (show current book), STORIES (see recent submissions), and HELP (list available commands). On every channel, the slash prefix is optional: HELP and /help both work, regardless of case. On Telegram the slash is required so plain words in group chats aren't misparsed as commands. On Telegram, sending /start with no code replies with your Chat ID, useful for linking your Telegram account in Account Settings. Learn about Telegram commands.

Yes. Once you've signed up, send /newbook followed by the title (for example, /newbook A Wedding for Sarah) to create a book and bind the chat to it. The new book starts on the Free plan; if you have a paid package slot available, the bot asks which plan to use instead. If the plan the book lands on doesn't cover the channel you messaged from, the bot points you to the website so you can change it.

Yes. Telegram supports deep links that connect contributors to your book instantly, no need to type a book code. The link looks like https://t.me/YourBot?start=BOOKCODE. Share it in messages, on your website, or in print materials. It's shown on your book's sharing page. Learn about Telegram submissions.

No. Contributors can submit memories without creating an account. Depending on your book's verification mode, they may need to provide a name, or they can submit completely anonymously. Share our contributor guide with anyone who needs help getting started.

Open Account Settings on the website. You'll see separate sections for Phone Number and Telegram. For phone, enter your number and confirm with the 6-digit code we text you (codes expire after 10 minutes). For Telegram, send /start with no book code to our bot to get your Chat ID, then paste it on the settings page. Once linked, any prior submissions sent from that identifier are automatically attributed to your profile, and you can unlink either at any time.

Yes. We use HTTPS everywhere, hash all passwords, verify webhook signatures, and scan uploaded files for malware. Your data is yours; you can export or delete it at any time. Read our privacy policy.

Yes. PDF export comes with eleven themes: three general looks (Elegant Classic, Modern Clean, Storybook), five built for specific occasions (Memorial Order of Service, Wedding Album, Baby's First Year, Daily Journal, Retirement Tribute), and three art-directed compositions for when you want something more distinctive (Botanical Luxe, Heirloom Gallery, Editorial Noir). We suggest a theme based on your book's purpose and you can pick another any time. You can also include a dedication, foreword, table of contents, or contributor index, and choose a print intent so the PDF is ready for screen, home printing, or a local print shop. There are JSON and ZIP exports too, for plain-text and media-archive backups. See pricing for what each plan includes. Learn about exporting.

Yes. When you generate a PDF, choose Print at a shop as the read intent. We add 3 mm bleed and standard crop marks at a 6×9 inch trim, and the brand fonts are embedded in the PDF so it renders identically anywhere. Take the file to any local print shop: FedEx Office, your neighborhood copy store, or an online print service like Lulu or Mixam. They can trim, bind, and hand you a real book within a day or two. The PDF is yours to keep, forever. Learn about exporting.

Exported files are available for 30 days after you create them. After that, they are automatically deleted from our servers. Download and save your exports locally if you want a long-term backup. You can always request a fresh export from the book again later. Learn about exporting.

After submitting a memory, you will receive a confirmation. On the web you see a success page with a preview of your submission, and via email, SMS, WhatsApp, Telegram you get a reply message. This confirms we received your memory. If the book uses manual moderation, it still needs to be reviewed before it appears publicly.

On SMS, WhatsApp, and Telegram, you can send a photo with a caption and the caption will be saved as your memory. On the web form, you can include photos alongside your text.

Contributors can upload images (JPEG, PNG, GIF, WebP) and videos. Files are scanned for safety before being stored. Maximum file sizes depend on your plan.

Every book gets a shareable link and a downloadable QR code. You can also share a short book code for SMS and messaging channels. Print the QR code on invitations, table cards, or posters. Learn about sharing.

Every book has one of three visibility levels. Here's what each one does and when to use it:

Public: anyone can find and view your book if they have the URL. Submissions are visible to all visitors. Search engines can index the page.

• Best for: community memory books, tribute pages you want widely shared, open storytelling projects
• Example: A neighborhood creates a book called "Stories of Oak Street" and posts the link on a community bulletin board. Anyone who visits can read all the memories.

Link Only (default): only people who have your special shareable link can view the book. The link includes a secret token, so it can't be guessed. If you need to revoke access, regenerate the token in book settings and share the new link.

• Best for: family memory books, birthday/retirement gifts, group projects where you control who sees it
• Example: You're collecting memories for your mom's 70th birthday. You text the shareable link to family members so they can read and contribute, but nobody outside the family can stumble onto it.

Private: only logged-in members you've explicitly invited can view the book. Even with the URL, visitors see a "This book is private" message unless they're signed in as a member.

• Best for: sensitive stories, therapy/support groups, internal team retrospectives, anything where you need strict access control
• Example: A support group collects recovery stories. Only the facilitator and approved members can read them. Nobody else can access the book, even if they find the URL.

You can change visibility at any time in book settings. Changing from Public to Link Only or Private immediately restricts access; no one loses their submitted memories, but new visitors won't be able to view them.

Yes. Go to Book Settings → Sharing and set Submission access to “Members only.” Then invite contributors on the Members page. Members can submit through any enabled channel; everyone else sees the book’s content but no submit form. Learn about members-only submissions.

Yes. Open your book's Settings page and change the "What's this book for?" picker. The change is immediate; your dashboard, reminder emails, and PDF cover will all reflect the new purpose.

Yes. You can set your book to manual moderation, where you review and approve each submission before it goes live. Or choose auto-approve if you trust all your contributors. Learn about moderation.

Yes. Pin your favorite submissions so they always appear first on your book's public page, regardless of display order. How many you can pin at once varies by plan; see pricing. Learn about pinning.

Yes. Outreach sends personalized requests via email, SMS, WhatsApp, or Telegram asking people to contribute a memory. You can manage a contact list, create reusable message templates, and track who has responded. See which plans include outreach. Learn about outreach.

That book's paid features remain active until the end of its billing period. After that, the book reverts to the Free plan. Your submissions are preserved; you just lose access to the paid features on that book. Learn about subscriptions.

A package is a bundle of book slots at a particular plan level (for example, 3 Premium slots) sold as one monthly subscription. You assign slots to whichever books you choose, and you can move them around whenever you want. A per-book subscription, by contrast, upgrades exactly one book. If you only have one book on a paid plan, a per-book subscription is simpler. If you're running 2 or more, a package is usually cheaper. Learn about packages and book slots.

A book slot is a one-book entitlement at a specific plan level. If your account has 3 Premium slots, you can have any 3 of your books on the Premium plan at the same time. Move a slot from one book to another by downgrading the first book back to Free and then assigning a paid plan to the new one. The book that loses the slot keeps all its memories and settings; it just loses paid features until you give it another slot. The pricing page shows your current slot count and how many are in use. Learn about book slots.

Yes. They live alongside each other on the same account. Many people start with one or two per-book subscriptions, then add a package when they have enough books that the bundle saves money. The pricing page shows everything in one place. View pricing.

The slots remain available until the end of the current billing period. After that, they're removed from your account and any books that were using them revert to the Free plan. Your books, members, and submissions are preserved; only paid features are disabled. You can re-purchase the same package at any time to restore your slots.

Yes. From your book's detail page, click the Invite button to send an email invite or generate a shareable invite link. You can assign invitees an admin role (full management access) or a contributor role (submit only). The number of members per book depends on your plan. Learn about inviting members.

Yes. You can customise your book's URL slug and book code, so you can pick a memorable, easy-to-share name instead of the auto-generated default. You can change these in your book's settings at any time. Learn about book settings.

Yes. You can turn on a public photo gallery from your book's Settings → Sharing section. When enabled, visitors who can view your book see a "View all photos →" link on the public page, leading to a dedicated grid of every approved photo. Pending submissions, private memories, and non-photo content are never shown to visitors. Clicking a photo opens that memory's full page (with the contributor and story), not a raw image URL. The gallery is opt-in per book and follows your book's existing visibility setting; private books cannot expose a public gallery.

Yes. You can give your book's public page an accent color, cover image, subtitle, welcome message, and hero image. You can also upload a custom favicon and hide our branding entirely, so the page reads as yours. Learn about custom branding.

For the best results, use landscape images in these sizes:

• Cover image: 1200 x 600 pixels (2:1 ratio). This appears on your book's card in the dashboard and at the top of your book's detail page.
• Hero image: 1600 x 800 pixels (2:1 ratio). This is the full-width banner on your public book page.
• Favicon: 512 x 512 pixels (square). This appears in the browser tab when visitors view your book.

You don't need to resize your photo beforehand. Use the built-in Crop & Edit tool to adjust framing, rotate, or flip the image after uploading. Cover images default to a 3:2 crop view and hero images default to 16:9, so you can see exactly how they'll look. The maximum file size is 10 MB for cover and hero images, and 1 MB for favicons. JPEG, PNG, and WebP formats are all supported.

Yes. The moderation queue supports bulk actions. Select multiple submissions using the checkboxes, then click "Approve selected" or "Reject selected" to process them all at once. Learn about moderation.

Set your book's display order to "Curated" in book settings, then use the drag-and-drop reorder page to arrange your approved memories in any order you like. Learn about display ordering.

Yes. Submissions support markdown formatting: bold, italic, headings, lists, links, block quotes, and horizontal rules. Contributors can type markdown directly in the submission form, and it renders on the public page. Book owners get a rich markdown toolbar when editing welcome messages on the branding page. Learn about text formatting.

Yes. Contributors can record audio directly in the browser or upload an audio file, and it plays back right inside the memory. Audio can also be transcribed automatically, with the transcript sitting alongside the player. Learn about audio submissions.

Yes. Contributors can upload video files or send video messages via WhatsApp, Telegram, or MMS. Videos are automatically transcoded for smooth playback and can be transcribed using AI when the contributor asks for it at upload, or when the book owner requests it later. Learn about video submissions.

Yes, if your book accepts video. An Apple Live Photo is really two files, a still image plus a short motion clip, so to keep it “live” the contributor sends both: on a Mac via Photos → File → Export → Export Unmodified Original, or by attaching each file as a document in email or a chat app. It then shows a LIVE badge and plays on hover (desktop) or press-and-hold (mobile). If only the still arrives (the usual result of a normal “photo” send) it still works beautifully as an ordinary photo. Learn about sharing Live Photos.

The AI interviewer has a friendly conversation with contributors, asking questions to draw out their best memories. When the conversation is done, the answers are compiled into a written story. Book owners can configure the tone, topics, and style. Learn about AI interviews.

AI enhancement automatically polishes submitted stories with two levels: light polish for grammar and spelling, or a fuller clarity-and-flow rewrite. The moderation queue’s primary Approve (enhanced) button applies light polish for you, so you don’t need to open the diff every time. Click Approve as written to keep the contributor’s exact wording, or expand the diff to inspect changes and accept the clarity-and-flow version. The original is never overwritten. Learn about AI enhancement.

Yes. With Voice-to-Story, audio recordings are automatically transcribed and the transcript becomes the submission’s text content. This works for browser recordings, uploaded audio, and voice notes sent via SMS, WhatsApp, Telegram, or email. Learn about voice-to-story.

Yes. You can export your book as a ZIP archive that includes all original media files (photos, audio, video) alongside a JSON manifest with submission metadata. Learn about exporting.

Yes. Zip your photos and upload them from the Media page in your book navigation (look for the Import photos button). By default each photo becomes its own memory on the timeline. You can also check Combine photos from the same day into a single entry to group photos that share a date into one album entry instead. You can choose how dates are assigned: use each photo’s EXIF capture date (best for recent digital photos), set a single date for the whole batch (ideal for scanned prints whose EXIF says today’s scan date rather than when the photo was taken), or leave them undated. Photos flagged with a weak guess get a “Needs a date” badge you can fix inline. You can undo an entire import in one click from the same page. Learn about bulk photo import.

Visit the changelog to see every recent update, fix, and new feature. Recent changes are highlighted so you can quickly catch up. Learn more about the changelog.

Go to Settings and click "Delete my account." This permanently removes your account, books, submissions, and media. Consider exporting your data first. Learn about account deletion.